When you order glass or mirrors, knowing how long it will take helps you plan your project. At Haines Glass, we take pride in our fast turnaround times, clear communication, and local supply chain. Below, you’ll find everything you need to know about how we process glass orders, including the processing times for each type and what to expect from start to finish.
| Glass Type | Typical Lead Time | Notes |
|---|---|---|
| Float glass cut to size | 2–3 business days | In-stock items |
| Custom shapes / templates | Up to 7 business days | Based on complexity |
| Toughened safety glass | 10 business days | Ordered through suppliers |
| Shower screens | Around 2 weeks | From quote approval |
| Table tops (toughened) | 10 business days | Template required for unique shapes |
Glass and Mirror Orders
What We Supply
We cut glass to size for a wide range of uses, including window replacements, mirrors, shelves, cabinets, pool fences, balustrades, and even reptile tanks. Whatever your project, we can supply glass tailored to your exact measurements.
Typical Lead Times
If your glass type is something we keep in stock, such as float glass or laminated safety glass, you can expect it to be ready within 2-3 business days.
For custom shapes or template-cut glass, lead times are typically around one week, depending on the complexity and our team’s schedule.
When our glaziers are out completing on-site reglazes, workshop time can be limited. We’ll always confirm an accurate timeframe when you place your order.
How to Place an Order
Ordering is quick and flexible. You can:
- Call our office
- Email info@hainesglass.com.au
- Please send us a message on social media
- Visit our workshop in person
Provide the type of glass, measurements, and required date, and our team will take care of the rest.
Collection
Once your order is complete, we’ll call to let you know it’s ready for pickup. If you have any special requirements, just let us know when you place your order. We’ll do our best to accommodate them.
Toughened Glass Orders
What It Is
Toughened safety glass is stronger and more durable than regular glass, making it ideal for applications that require extra safety or load-bearing strength.
How We Process These Orders
We do not toughen glass in-house, as the process requires specialised machinery. Instead, we work closely with our trusted suppliers who handle the toughening process for us.
Once we’ve taken your measurements and confirmed the glass specifications, we’ll process your order with our supplier.
Lead Times
Toughened glass orders typically take around 10 business days to arrive at our workshop after being placed.
When your order is ready, our team will contact you to let you know it’s available for pickup.
Window bookings
Urgent Repairs
If you’ve broken a window and need it replaced quickly, we’ll do our best to fit you in on the same day. As we book jobs in advance, emergency repairs are usually scheduled later in the afternoon.
Temporary Fixes
If immediate replacement isn’t possible, you can temporarily board up your window until we can return to install the new glass. For non-urgent reglazing or upgrades, we’ll take your details and arrange a suitable time that works best for you.
Appointment Times
Because our tradesmen work across multiple sites each day, we can’t always guarantee an exact arrival time. Instead, we offer morning or afternoon appointment options.
Your glazier will call once they’ve finished their previous job and are on their way. If you can only be available after a certain time (for example, after 10 am), we’ll note that and ensure they don’t arrive earlier.
Payment Options
Once your window is replaced, you can pay onsite via EFTPOS or cash, or we can send an invoice for bank transfer or online credit card payment once the job is complete.
Custom Shower Screens
Consultation and Quoting
All our shower screens are custom-made to suit your bathroom layout and design preferences. We’ll start by arranging a consultation to take measurements and discuss the type of shower screen, glass style, and any specific requirements you have.
Once we’ve gathered the details, our office team will prepare a quote within 24 to 48 hours.
Fabrication and Installation
When you approve the quote, we begin fabrication. Lead time for new shower screens is typically around 2 weeks from the day you give us the go-ahead.
Once your shower screen is ready, we’ll contact you to schedule an installation time that works for you.
Glass Table Tops
Custom-Made or Ordered In
We create glass table tops both in our workshop and through our trusted suppliers, depending on the design and glass type required.
Glass Protection for Solid Tops
If your table already has a solid surface such as timber or marble, and the glass is purely for protection, we recommend a minimum thickness of 6mm.
Because this glass is not load-bearing, float glass is suitable and cost-effective. You can choose a thicker glass if preferred, though additional thickness is not usually necessary.
We also flat-polish all edges in-house for a smooth and professional finish.
Load-Bearing Glass Tops
For tables where the glass itself acts as the top and supports weight, such as outdoor settings or metal-framed tables, you’ll need toughened glass.
Toughened glass is ordered from our suppliers and typically arrives within 10 business days after we place the order.
Custom Shapes and Templates
If your tabletop has a unique shape, a template may be required for manufacturing. You can provide your own, or we can visit to create one for you. We’ll then send the template to our supplier to ensure the glass is made to fit perfectly.
Here are three clear and useful FAQs that fit naturally after your Table Tops section. They address common bottom-of-funnel questions that real customers are likely to ask, while reinforcing trust and clarity.
Frequently Asked Questions
1. Can you expedite my glass order?
If the glass type you need is already in stock, we can often cut it within the same or next business day, depending on current workload. For toughened or custom-shaped glass, we’ll do our best to fast-track the order through our suppliers where possible.
2. Do you deliver or install the glass?
Yes. We offer pickup, local delivery, and installation across Wollongong and surrounding areas. When you place your order, just let us know which option suits you best.
3. What payment options do you accept?
We accept EFTPOS, cash, bank transfer, and online credit card payments. For on-site work such as reglazing or installations, you can pay directly once the job is completed.
Ready to Order Your Glass?
Whether you need glass cut to size, a custom shower screen, a new tabletop, or an urgent window replacement, Haines Glass is here to help. We offer fast turnaround times, expert workmanship, and friendly local service across Wollongong and surrounding areas.
Get in touch with our team today to discuss your project and confirm your lead time.
Call us or email info@hainesglass.com.au for a quick quote or advice.
We’ll provide transparent pricing, honest guidance, and high-quality glass made to suit your needs.
