Frequently Asked Questions

Find out More About Our Glass Services

We at Haines Glass understand your glass-related needs, whether they are residential or commercial. Sometimes glass repairs or replacements can’t wait and we have an emergency service for that reason. Our 24/7 emergency service operates so you have peace of mind if you’re in urgent need for glass replacement immediately.

Do you provide free quotes?

We provide quotes but we don’t do free of charge quotes.

What is grade A safety glass?

Grade A safety glass includes toughened or tempered glass, laminated glass.

What is toughened or tempered glass?

Toughened or tempered glass is heat-treated and is 4-5 times stronger than its equivalent counterpart glass. Upon breaking, toughened glass will shatter into cuboid fragments, thus reducing the chance of significant injury.

What is laminated glass?

Laminated glass comprises of two glass sheets bonded together with an interlayer of PVB (polyvinyl butyral) or more simply, a plastic layer. Upon breaking laminated glass may crack but will remain intact within the frame, thus limiting the chance of injury. It also enables the glass to remain in place, acting as a safety barrier to external elements until replaced.

What are the advantages and disadvantages of the different types of safety glass?

Advantage: Toughened glass has a broad application, including facades, sliding doors and partitions.

Disadvantage: There can be a ten-day turnaround on toughened glass products as we need to order them to size.

Advantage: Laminated glass is able to be extensively used in building and housing products.
Laminated glass is in stock and able to be installed immediately if suited to the job.

Disadvantage: Some frames may not accommodate the thickness of laminated glass, thus rendering it essential to use toughened glass.

Do you supply glass for sound reduction?

Yes, our glass suppliers have a variety of sound limiting glass products that cater to particular needs. We would happily discuss these options for your specific purpose.

Where does safety glass need to be used?

Safety glass is used in bathrooms, laundry areas, doors, shopfront windows, low-level glazing, bathrooms and many more areas where safety is a high priority and safety glass is required.

We take pride in having so many satisfied customers.

“Was so thankful to Haines Glass for fixing my glass sliding door late this afternoon. Due to the urgency of the situation, they were at my place after hours within half hour of me calling them. They did a fabulous job and I’m very happy with their service. Highly recommend!” Stace Mac

“Called Haines for an emergency fix at 10am today and have they just left and window is fixed. Exceptional service thanks everyone!” Anne-Marie Diaz-Brandon

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (live chat, email or phone inquiries)